Information for Tenants
Our tenants are the lifeblood of our business, and our primary customer focus is on their needs and aspirations. We have in-house tenancy support officers dedicated solely to care for our tenants. Whether that is helping management of benefits, assistance with applications or even working with tenants on their well-being, we do it.
We believe that by working with our tenants not only improves the individual’s welfare but ensures longer tenancy’s and by matching the right tenants to the right home, our landlords benefit automatically and their interests are also protected. Hear from them yourself!
Case study 1 – Tracy
Tracy, 34, has lived in one of our flats in the East End with her son since 2010. She isn’t working , has struggled with post-natal depression, and in the past found it challenging to manage her finances. When we took over the property management she was in arrears and was expecting to be evicted. We quickly put in place a repayment plan, arranged for her housing benefit to be safeguarded and she has settled back in her home. With our assistance, she has redecorated her home, and has started to access her two older children regularly again. We have given her advice about college courses, and she is actively planning to return to work later in the year.
“You’ve been so kind to me, I really didn’t expect you to do all that you have to help me out.”
Case Study 2 – Gordon & Kate
Gordon and Kate, in their 20s, work and study in Glasgow city centre, and have lived in one of our flats in the West End for 3 years. Recently, they decided to buy a home together. We supported them with informal advice and guidance about which locations would suit them and their budgets. They moved into a new build in Firhill, bought a second flat in Dennistoun and have since put several friends in touch with us to rent homes.
“We’ve really enjoyed staying here — thanks for all your advice and guidance — we’re on the property ladder now too!”
Report a Repair
Report a Repair
For out-of-hours emergency repairs call 07826 867 208.